When will I receive my order?

For shipping times, please refer here. If you have any further questions, don't hesitate to contact us at discosistersclothinguk@gmail.com.

My order includes an item that is pre-order but the rest are in stock, when will this be shipped?

If your order includes a pre-order item along with in-stock items, we will wait until the entire order is in stock before shipping it to you. Pre-order items are expected to be available within three weeks.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us immediately. We can update the address as long as the order has not yet been shipped.

Do you ship internationally?

Beyond the UK, we also ship to Ireland and the United States. For international shipping to other destinations, please contact us at discosistersclothinguk@gmail.com to enquire.

For international deliveries, do I need to pay customs on my order?

If you are outside the United Kingdom, you will need to pay any applicable customs fees, as these are not covered by Disco Sisters. Our courier, Evri, will contact you directly to arrange payment. If they do not receive a response, we will follow up with you.

What is your returns policy?

For our returns policy, please see here.

How do I return an item?

If you are looking to return or exchange an item, please email discosistersclothinguk@gmail.com. Please allow 1-2 working days for a response. 

Do I have to pay to return the item?

If you are returning an item, the return shipping cost will be your responsibility. Disco Sisters does not cover this expense.

Can I cancel my order once it has been placed?

Orders cannot be cancelled via Shopify. If you are looking to cancel your order, then please discosistersclothinguk@gmail.com immediately. Please note, if your order has been shipped then this will not be able to be cancelled.

How do I know that you have received my order?

After placing your order, you will receive an order confirmation via email. If you don't see it in your inbox, please check your junk folder. If you still cannot find the email, contact us at discosistersclothinguk@gmail.com, and we will investigate further.

Do you restock sold-out items?

Some items may be restocked depending on demand. You can sign up for restock notifications on the product page to receive an alert when an item becomes available again.

How do I know which size to order?

We provide a size chart for each item, available directly on the product page. If you're uncertain about sizing, feel free to reach out to our customer service team for assistance.

Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased on our website and are delivered via email.