Refund policy

Exchange & Returns Policy

We want you to love your Disco Sisters pieces 🤍 If you need to return something, here’s everything you need to know:

14-Day Returns

You have 14 days from the date you receive your order to return your item to us.

Your return must be received by us within this 14-day period. Returns received after this timeframe will not be accepted.

Return Conditions

Items must be returned in the same condition they were received in - unworn, unused and with all original tags attached.

If an item has been worn, used, damaged or returned in an unsaleable condition, we reserve the right to refuse the return. If this happens, our team will contact you and the item will be sent back to you.

Order Queries & Missing Items

Please check your order carefully when you receive it and contact us within 21 days of delivery if there is an issue with your order, including any missing items, missing pieces, incorrect items or other issues with the items received.

We need to be notified within this timeframe so that we can properly investigate the issue with our packing team and where necessary, the courier.

Exchanges & Store Credit

For eligible returns, you can choose to:

Exchange your item for another item of the same value
Receive store credit to use on a future order

If the item doesn’t fit or you’d prefer a different colour, you can exchange it for any item on our website that is the same value.

Return postage is the customer’s responsibility.

We recommend using a tracked postage service when returning your items and keeping your proof of postage until your return has been processed.

Store credit is valid for 1 year from the date of issue and will be sent to the email address used for your original order. Please make sure you use the same email address when placing your next order so your credit can be accessed.

Please allow 3-7 days from the date we receive your return for it to be processed.

Shipping Fees

If your original order qualified for free shipping because you spent over £100, a £3.50 restocking fee will be deducted from your store credit or exchange value.

International Exchanges

For international exchanges, the customer is responsible for:

The cost of returning the original item to us
Any additional shipping cost required to send the replacement item

Once your exchange has been processed, we’ll send you a payment link for the additional shipping cost. Your replacement will be shipped once this has been paid.

Lost Returns

If your return parcel is lost while being sent back to us, Evri requires claims to be submitted within 21 days.

If we are not notified within this timeframe, we may be unable to submit a claim with Evri.

Handmade Items

Handmade items are strictly non-returnable and non-exchangeable.

These items will always be clearly labelled as handmade in the product description.

Parcels Returned Due to Unpaid Duties & Taxes

If an international parcel is returned to us because of:

Unpaid customs duties or taxes
Refused delivery
Failure to complete a required customs payment

The value of the items will be issued as store credit only once the parcel has been received and processed by our team.

If you would like the parcel to be reshipped, you will need to cover the additional shipping cost before we can send it back out to you.

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Any item purchased at a reduced/sale price is not eligible for a return, refund or exchange.

This information is stated on our website before purchase. Any sale items returned to our warehouse will be sent back to the customer.

Please Note

By placing an order with us, you are agreeing to our returns and exchange policy. Please make sure you read the policy before purchasing, as some items - including sale and handmade pieces - are not eligible for return or exchange.

If you have any questions about whether your item is eligible for return, please get in touch with us before sending your parcel back and we’ll be happy to help 🤍

To initiate the return process please follow our return portal here.